Is active listening important for business communication?

October 05, 2019

Is active listening important for business communication?

Today, aim going to discuss active listening in business communication. Listening is important in communication but before discussing listening let’s see what communication is? Communication is a force that helps in decision making for the organization. It is a function which is very important for the organization because it coordinates the activities in the organization and fulfills the basic relatedness and the connectivity of the people. Let’s see in the model,

You have the sender, receiver, from where the message is encoded, the receiver receives the message which is decoded and it again come back to the sender; in between you could have the noise or a barrier which genuinely reduces the process of listening.

By Gini Beqiri-  Communication defined as the process of understanding and sharing meaning. To communicate well is to understand, and be understood.  And the article she said Active listening is an important part of communication skills. And also she highlighted some of the importance of communication skills, like it helps to Value in the workplace, it helps to demand by businesses, it helps the career progression, and also it helps to Builds better rapport with customers etc... She also said in her article Communication skills are among the most in-demand skills for employers.

The conclusion of her article; ability to communicate effectively with clients, colleagues and managers is essential, whatever sector you work in. Good communication improves teams, inspires high performance and enhances the workplace culture. Just remember, communication is a two-way process, so take notice of other people's verbal and nonverbal signals as well as your own. By teaching yourself how to communicate more effectively, you’ll interact in a more constructive and productive manner, making the workplace a positive and thriving environment. I strongly agreed with it.

If listening is not proper or it is not effective in the organization, it would lead to lot of misunderstandings, low morale of employees, dissatisfaction or dissatisfied customers. And it could also cause serious problems related to unhappy feelings in the organization. The trust level is reduced because you don’t understand each other, listening is not only giving attention to people but it is a building empathy where you listen to the people in a emotional way also. You get connected people in a way by which you are related to their feelings, to their basic trust which ever they are wanting or they want to be happy in their lives. So listening is important though it seems to be very easy, but it is a very complex process, because it requires a lot of concentration and a mediation to built up this habit. Generally you see people complaining that nobody listens to me and people are literally frustrated in their life, and may be it can result into a fight or a break up of relationship. Most of the divorces in married life happen because husband wife don’t listen to each other. So the reason for unhappy relationship for a unhappy existence of anything in the organization or in the private or personnel life is because you don’t listen to each other. Let’s not say why loving speeches, our loving, encouraging or inspiring words and people whom you don’t say only, you have to tell people that how much you respect them and then you have to listen to their feelings and understand them in such a way that you can relate to their emotional level also. It is basically related to your time, empathy, concentration and the power to be a kind of a person who has the relatedness and a connectivity need. Listening is a power which makes people feel important, it makes feel people to get a better status in life. It gives connectivity in the organization.
If you don’t listen it will result into a confusion and chaos in the organization, you will not get result in the organization, your objectives and goals will not be achieved. The power of expression of the people will be genuinely fatal if they know that they are not respected. so if you want that people express themselves, somebody has to listen, somebody has to give the importance which people need in their life. it is genuinely said that people have a habit or a power of listening four times faster than the speaking abilities. The process is difficult because when you speak, your mind processes faster than the listening abilities, you could day dream you could go to the other lands also, you could think about other people but still you can listen, so, genuinely when the processes inter lap in your mind or when your communication is faster, then the process is interrupted and you have a bad listening habit because you don’t understand the full aspect or the impact of the message and then you are just superficially connected to people but the active listening habit would involve a deep understanding in form of encouraging, restating what has been said, reflecting on once behavior, and then summarizing whatever he wanted to say. So if you could perform all these functions in your mind and you could built up a empathy that the process of listening is successful, otherwise it would create a barrier between the sender and the receiver; sometimes these barriers are created or ineffective listening happens, because you are not connected to people, if you don’t trust the speaker or if you have a different perception or a belief or a value system or a different religion or if the speaker is not able to understand or speak in your own language, then genuinely this barrier is created that people don’t listen.
Cooper (1997) agrees with the importance of listening in the workplace and the idea that training can improve productivity, as well as with the lack of research on listening, specifically to understand listening competency in organizations (p. 75-76). Cooley & Roach (1984), in Cooper (1997), define competency as “the successful adaptation to situations and the achievement of intended or desirable results through communication” (p. 78). Haas & Arnold (1995), like Brownell (1990), Lewis & Reinsch (1988), and Sypher et al (1987), state “a growing body of research suggests that listening ability, or the perception of effective listening, is inextricably linked to effective individual performance in organizations” (p. 124)

In a business organization, listening is a key to effective working relationships among employees and between management and staff. Listening skills also impact a company's interaction with customers and other businesses.
Active Listening is the Key to Strong Workplace Relationships, Productivity, and Personal Empowerment. Being an 'active listener' means losing yourself to gain a wider perspective. The directed act of listening will enrich your workplace relationships, improve group productivity, and even boost your own mood. The importance of effective listening skills for employees and managers cannot be overemphasized. Everything done in the workplace involves two-way communication-speaking and listening. Two-way communication is critical in the way it can impact efficiency and effectiveness.
Ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management. The ability to listen and to comprehend also allows workers to build a strong rapport with coworkers, managers, and clients.
When all members of a team are able to listen as well as speak effectively, they are much more likely to perform well. Effective communication is all about understanding what is being said, not just who says it.

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