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General communication vs. business communication

September 22, 2019


Business Communication deals with only business related information and 
General Communication deals with the information except business.  Business Communication It uses certain formats to convey message and General Communication has Different formats are used here according to the will of the communication.
Business communication differs from general communication in case of objectives, styles, format and scope of applications. The following points can explain the difference in details.
Business communication
General communication
1. Definition
Business communication deals with only business related information.
General communication deals with all the information except business.
2. Approach
It is formal and directed in approach
It is less formal and indirect in approach.
3. Format
It uses specific format for communication
Different formats are used based on circumstance.
4. Personal touch
There is no scope of using personal feeling in business message.
Personal feeling covers most of the part of general communication.
5. Scope
It is involved with practical information which is impartial and objective.
It may be involved with fictitious information and the scope is partial or subjective.
6. Presentation
Business communication follows organizational policies.
General communication does not follow any formality.
7. Objective
This communication is made to take specific action
Here communication is done to inform receiver about certain issue.
8. Type
Business communication is an official or organizational communication.
General communication is personal communication.
9. Feedback
Feed back is very important for the success of business communication.
Feedback is not very much important for general communication.

The Purpose of Business Communication

Business communication is important to managers as it helps them carry out their basic functions within the organization. They should have all the information pertaining to the specific tasks as well as the entire organization and must then seek to communicate this information to the employees of the organization. They should seek to communicate their goals to their subordinates in order to make sure every member of the organization is working to achieve the goals of the organization.
A great part of the time spent by a manager in an organization is devoted to communication. Whether that communication is face to face or using some other channel, it takes up a healthy chunk out of the manager’s day.
The purpose of business communication can be summarized into a few main functions:


Managers need to communicate to employees the tasks they need to carry out, the timelines of these tasks, and the manner in which the tasks should be carried out. However, communication isn’t just about allowing them to do this. It is also about allowing them to do it in a way that motivates the employees to work harder and better. A good communicator knows how to lace their message with just the right amount of motivation to make the receiver genuinely want to accept the message.

The Sharing of Information

Communication represents the cogs in the wheels of an organization that allow information to flow from one place to another. In order for decisions to be made more effectively within the organization, there should first be a smooth flow of information. That way, the major decision-makers know that the decisions they are making have taken all of the facts into consideration and are up to date.


Business isn’t all about work. Sometimes it is also about play and getting people to open up and simmer down. Communication helps with the socialization aspect of business as well. It is a normal part of human nature that we will always want to open up and communicate when we are in the presence of other individuals. Whether it is regular banter between employees or socialization for the purpose of networking at business parties, communication makes it possible for business people to talk to each other casually in social settings and is involved in creating goodwill in business communication.


One of the key functions of a manager is control. Typically, a manager will want to control the behaviors and actions of the employees within an organization. However, these employees are not robots, and they cannot be controlled or be coerced to do anything. That is where communication comes in. To get your employees to do anything, you have to communicate what you want to your employees.

Communication Brings Business Alive

While you’re thinking about the bottom line for your business, think as well about communication. You may find that communication is the crucial factor in deciding the future of your business. As long as it is effective, everything else will work out well.

The five purposes for communication are to inform, imagine, influence, meet social expectations and express feelings. 
Most of the problems that occur in relationships and between business organizations are due to ineffective communication, which can happen when people fail to communicate or when processes lead to confusion so the communication is not fully understood.
The communication process involves three steps: thought, encoding and decoding. In thought, the person creates the idea, concept, feeling or information. In encoding, the person sends the message to their colleague, supervisor, friend, family member or stranger. Finally the receiver of the message will need to decode it and translate the message into something that he or she fully understands
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